Co-managed solutions
A more modern take on outsourcing built on shared accountability
We work alongside you to build and support teams that feel integrated, aligned, and responsible for outcomes.
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What we mean by co-managed
Co-managed teams combine the flexibility of outsourcing with shared ownership. You decide the level of control you want over outcomes, and we build and support the team around you — across locations, time zones, and skill sets.
Where We’ve Delivered Co-Managed Solutions
We’ve helped organizations build blended teams across:
Service Desk / IT Support
Creative Production Studios
Customer Service & Sales
Quality Assurance (QA)
Whether you need steady coverage, burst capacity, or a flexible hybrid team, we build the structure around your goals — not the other way around.
Case study
FAQ’s
A co-managed solution means we don’t just staff a function we help run it like a business within your organization.
You set the strategy and outcomes. We take accountability for building and operating the team with clear goals, performance metrics, and continuous improvement driving better results, greater efficiency, and the flexibility to adapt as priorities change.
We ensure quality through structured onboarding, clear workflows, documented processes, and regular performance check-ins. All team members go through background checks, work under strong agreements, and are supported with ongoing performance management.
Yes that’s the point of a co-managed model. You decide what stays in-house and where we support, based on your priorities and capacity.
Clients often see meaningful cost savings compared to fully local or agency-based models, depending on the function, locations, and coverage needs. While results vary, many organizations find the model delivers better value alongside improved flexibility and scale.
Yes. Our global hubs allow us to design follow-the-sun coverage models, with clear hand-offs and continuity across time zones.
We don’t replace your team we integrate with it. You get a hands-on partner, clear communication, and flexible staffing aligned to outcomes, not rigid contracts.
Let’s build your next great team
Whether you’re hiring locally or scaling globally, our process keeps things simple and our team tackles the challenges.
